Known Issues - Update
General
Android
Apple Watch
iOS
Booking
Booking and Cancellation Policies
- How do I know my booking is registered?
- What is the cancellation policy for my tee-time?
- How do I cancel my tee-time?
- How do I know my booking has been cancelled?
- Why do I have to pay an extra fee?
- What if I book a tee-time for more than one player and one of them drops out? Can I change my booking?
Payments
FAQ's
Premium
General Questions
- How much does Hole19 Premium cost? Do you offer a Trial version?
- I see users with badges and stars. What is this?
- I’ve saved some rounds and I can’t seem to have a trend line. What is happening?
- Do you consider the 9-hole rounds for the Advanced Statistics?
- Why can’t I add my notes during the round?
Premium Features (iOS)
Premium Features (Android)
Payments (iOS)
Payments (Android)
Course Profiles
Golfers
- How can I upload community photos?
- What is a Course Profile?
- How can I find courses around me and see them on a map?
- I have requested information about a course. What happens next?
- A golf course has a wrong name. What do I do?
- The scorecard shown on Course Profiles is wrong. What should I do?
Golf Courses
General Support
Hole19 Tips
Account & Registration
- Do I have to register an account to use Hole19?
- Are you sharing my email with or selling it to someone else?
- Why does Hole19 ask for my personal information?
- How frequently can I expect to receive emails from you?
- Can I change my email?
- I forgot my password. What should I do?
(No) Costs
Battery Life & Data Consumption
Customer Support
FAQ
- How do I set my device so I don't have to manually update Hole19 every time?
- How to confirm the Hole19 App version on my device?
- What devices does Hole19 work on?
- Are there differences between the iOS and Android versions of Hole19?
- What is the Hole19 Course Database?
- When I step onto the course, does Hole19 automatically download the course map and start my round?
iOS
Feed & Social Features
- Remove Unwanted Followers
- Delete a post
- Invite Your Golf Buddies to Join Hole19
- Follow Golf Buddies
- Like a Post
- Comment on a Post
Before your round
- Start Round & Round Setup
- Add a Profile Picture
- Set your Handicap
- Set up your Bag
- Round Setup
- Multiplayer - Add Playing Partners
On the Golf Course
- Distances Tray
- Flyover View
- Simple Input
- Advanced Input (shot-by-shot tracking)
- Finish and Save your Round
- Switch Yards/Meters
After Your Round
- How to share a round after saving it?
- How to share a round through iMessage on iOS?
- View Saved Rounds
- Review & Edit Round
- Edit Round Date
- Share Round
Courses
Widgets - Viewing Yardages from the Lock Screen
Apple Watch
- Using Hole19 on Apple Watch
- How do I get Hole19 for Apple Watch?
- What functionalities does Hole19 for Apple Watch have?
- Are GPS distances on my Apple Watch based on the location of my Watch or my iPhone?
- Can I leave my iPhone in my bag or cart while using Hole19 for Apple Watch?
- How much of Apple Watch's battery is consumed during a round of golf with Hole19?
Health Information
Android
Android Wear 2.0
- What is Hole19 Golf GPS for Smartwatch and what are the requirements to use it?
- Do I have to download the App onto my smartphone?
- Do I need a Hole19 account to use Hole19 Golf GPS for Smartwatch?
- What can I expect from Hole19 Golf GPS for Smartwatch to do?
- Is there a limit to the number of courses I can download to Hole19 Golf GPS for Smartwatch?
- Can I pair Hole19 Golf GPS for Smartwatch with Google Fit?
Feed & Social Features
- Remove Unwanted Followers
- Delete a post
- Invite Your Golf Buddies to Join Hole19
- Follow Golf Buddies
- Like a Post
- Comment on a Post
Before your round
- Add a Profile Picture
- Set your Handicap
- Start Round & Round Setup
- Multiplayer - Add Playing Partners
- Change Tees & Playing Handicap
- Stroke Play & Stableford
On the Golf Course
- Why aren't distances updating as I walk down the fairway?
- How can I enter penalty strokes on Advanced Input?
- Advanced Input (shot-by-shot tracking)
- Distances Tray
- Flyover View
- Scorekeeping (Simple Input)
After your Round
- View Saved Rounds
- How to share a round after saving it?
- Edit Round Date
- Review & Edit Round
- Overall Statistics
- View Scorecard