I can't sign back in, the app is not accepting my password. What should I do?

If you’re finding yourself locked out of the app, first you need to make sure which service did you use when creating your account in the Hole19 app. Did you:

  1. Sign Up by writing in your Email and Password;
  2. Sign Up by tapping the ‘Facebook’ button;
  3. Sign Up by tapping the ‘Google’ button;
    or
  4. Sign Up by tapping the ‘Apple’ button?

 

1. Sign Up with Email and Password

If your account was originally created by writing in an Email and a Password, then you are in the right place.

Next, you have to make sure that you know the exact email address used when creating a new account on Hole19. If you’re having difficulty finding the correct email address, try searching your inbox for an email with the subject “Welcome to Hole19! 🏌️” and check the recipient of that email (that is the email linked to your account).

Now that you have the correct email address, follow these steps: 

  1. Open the app;
  2. Tap the button “Already a member? Sign in”;
  3. Tap the button “Forgot Password?”;
  4. Insert the correct email address;
  5. Tap “Done” and follow the instructions sent to your email to create a new password.

2/3/4. Sign Up with Facebook/Google/Apple

If you used one of these third-party platforms to create an account on Hole19, then you’ll just need to tap the respective button to sign back into your account:

  1. Open the Hole19 app;
  2. Tap “Already a member? Sign in”;
  3. Tap the button which says “Sign in with [choose the correct platform]”.

NOTE:

If you already have a Hole19 account, you need to tap the button 'Already a member? Sign in' to sign back in. By tapping the 'Sign up' button you'll be prompted to create a new account from scratch, which means that you won't be able to access your saved rounds and statistics.

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